Shipfigo Customer Support – Always Here for You

At Shipfigo, we understand that timely support is crucial for businesses to operate smoothly. Our dedicated support team ensures that every seller, D2C brand, or MSME using Shipfigo has a seamless experience across all stages of logistics and shipping.

1. Account & Onboarding Assistance

• Step-by-step guidance for creating and managing your Shipfigo account.
• Assistance in integrating your eCommerce store (Shopify, WooCommerce, or custom platform).
• Dashboard training to help users maximize platform efficiency.

2. Order & Shipment Queries

• Real-time tracking and updates for every shipment.
• Support with returns, RTO (Return to Origin) handling, and failed deliveries.
• Assistance with generating labels and managing bulk shipments.

3. Courier & Rate Management

• Expert guidance on selecting the best courier based on delivery time, cost, and service quality.
• Customized rate card support for sellers with high-volume shipments.
• Priority shipment handling and courier escalation support.

4. Technical Support

• Help with API integration for seamless store connection.
• Troubleshooting platform errors, report generation, and analytics dashboard.
• Assistance in bulk order uploads, automated label generation, and shipment reconciliation.

Contact Us:
Call / WhatsApp: support@shipfigo.com
Email: care@shipfigo.com
Live Chat: Available on Shipfigo dashboard